Location: Kuala Lumpur, Malaysia (Employment Visa provided for non-Malaysian)
Employment Type: Full-Time
About the Role:
Join our team as a Senior Application Support Engineer and play a pivotal role in ensuring the stability and performance of mission-critical banking systems. You’ll resolve complex production issues, collaborate with cross-functional teams, and drive continuous improvements in a fast-paced financial environment.
Key Responsibilities:
- Provide technical support for high-availability banking applications (e.g., payments, cards, loyalty platforms).
- Troubleshoot and resolve incidents, perform root cause analysis, and implement permanent fixes to minimize downtime.
- Collaborate with developers, vendors, and infrastructure teams to deploy patches, updates, and security configurations (SSL, OS patches).
- Conduct root cause analysis for recuring issues and work proactively to prevent future occurrences.
- Monitor system performance, optimize SQL queries, and manage batch jobs.
- Maintain compliance with audit and security standards (2FA, encryption) in a regulated banking environment.
- Participate in disaster recovery (DR) planning and post-incident reviews.
What We’re Looking For:
- Experience in application support/maintenance, preferably in banking/financial services.
- L1: 1 – <3 Years experience
- L2: 3 – <5 years experience
- L3: 5 – <7 years experience
- L4: 7 – <10 years experience
- L5: >10 years experience
- Strong technical skills:
- Core: Java, Unix/Linux, shell scripting, SQL/PL-SQL, application servers (JBoss/WebLogic).
- Tools: JIRA, Remedy, Splunk, Dynatrace.
- Experience with DevOps basics (Jenkins, Git) and cloud platforms (AWS/OpenShift) is a plus.
- Strong knowledge of XML and its use in web services, configuration, and data manipulation.
- Excellent communication skills to bridge technical and non-technical stakeholders.
Nice to Have:
- Domain knowledge in cards systems (3DS, CACS), payments, or fraud detection.
- Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
- Certifications in ITIL, AWS, or cybersecurity.
Why Join Us?
- Lead critical systems that power global financial transactions.
- Upskill in cutting-edge DevOps and cloud technologies.
- Competitive shift allowances and career progression pathways.